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FAQs


How will I know my order has been received by you?

Once you complete the payment process you will receive two emails. One email will be sent to you directly from the payment service provider (the company handling the secure card transaction). This is your confirmation that your credit card has been charged. The second email comes from us and will contain your order details and address details.

Is it safe to shop online?

Yes it is extremely safe. When you get to the point in my website where you are required to enter your credit card details you will see a padlock icon on the right in the status bar at the bottom of your browser window. This indicates that you are using a secure connection and that all information entered will be encrypted. Credit card payments are handled by a third party company, PayPal.

Where do I add the name for my item?

There’s a box to add your name on each product page.

Can I design my own bunting?

Absolutely! The designs on my website are all products that have been made for previous customers to give you an idea as to what can be made. If you have a particular idea, colour scheme or bedding set to match to please just ask.

Can my bunting be made longer or shorter to suit?

Yes. I can sew your bunting with larger gaps between flags, smaller gaps or no gaps at all. Just include your requirements in the information box when you place your order.

Security

Arty apple takes the security of your transaction information very seriously. My credit card payment processing is handled directly by PayPal. When you are ready to go to the check out you will be taken directly to the PayPal secure server to enter your credit card details. I do not have access to or hold any credit card details on my server.

PayPal has the highest standards of electronic and physical security to protect your sensitive data. They protect your privacy and your data will not be divulged to any third party.

Who designed your fantastic website?

This site is designed and maintained by Hill Valley Creative.

If you have any questions and they’re not answered here, please contact me.

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